DR. K. COSMETICS · LEGAL INFORMATION & SERVICE

Withdraw from a contract.

A clear route to your order and your withdrawal declaration. You can also write to us directly by email.

  1. Open your order
  2. Select items
  3. Declare withdrawal

Your withdrawal. Clear and simple.

Open your order and select the relevant items. You can then submit your declaration in Shopify’s secure order area.

Open your order

Sign in with your order email address and a one-time email code. No password is required.

How to proceed

  1. Sign in with your order email

    Use the email address on your order. Your sign-in code will be sent directly to your inbox.

  2. Select your order and items

    Open the relevant order. Use the cancellation option for items that have not shipped and the return option for items that have already shipped.

  3. Review and submit your declaration

    Review the selected items and your details before submitting. Shopify will then email you to acknowledge receipt of your request.