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Goods sold in the European Union have a minimum two-year legal guarantee of conformity. Some countries provide a longer period. For second-hand goods, a shorter period may apply, but not less than one year.
Consumers can claim their legal rights, for example, if goods do not match the description or do not function as intended. Sellers are liable for a lack of conformity that existed on delivery and becomes apparent within the legal guarantee period.
Remedies include free repair or replacement and, in some cases, a price reduction or full reimbursement. Contact the seller to report the issue and provide proof of purchase, such as a receipt, invoice or bank statement.
Additional commercial guarantees are independent of statutory rights. The GARAN product label refers to a voluntary producer guarantee and does not constitute a general guarantee for every product in this store.
